http://derrickkwa.disqus.com/enThu, 25 Sep 2008 23:47:17 -0000http://derrickkwa.com/archives/theres-no-such-thing-as-bad-press/#comment-2636596You're more than welcome, Brad. =).<br><br>Yeah, I've heard that line before, "the opposite of love isn't hate, it's indifference". That's a great line that's really applicable in this context, so thanks for sharing it.derrickkwaThu, 25 Sep 2008 23:47:17 -0000http://derrickkwa.com/archives/theres-no-such-thing-as-bad-press/#comment-2630252Hi Derrick, Thanks for expanding on my post. They say the opposite of love isn't hate, it's indifference. I really do think when customers shut down, you've almost certainly lost the business. On the flip side, when companies don't talk to customers, customers feel the apathy. That's why blogs are such a great opportunity to connect!Brad ShorrThu, 25 Sep 2008 15:40:18 -0000